Payment Policy & Collection Process
Accepted Payment Methods
We offer multiple payment options for your convenience:
Payment is due by the established due date. Parents are responsible for ensuring payments are made on time to avoid interruptions in services.
Payment Collection Process
To ensure fairness and consistency, the following payment collection process will be used for all outstanding balances.
First Attempt – Friendly Reminder
Timeframe: 1–3 days after the payment due date
Contact the parent by phone, text message, or email.
Notify the parent that their payment is past due.
Confirm the outstanding balance and remind the parent of the available payment methods (Cash, Credit/Debit Card, or Klarna).
Document the date, time, method of contact, and outcome of the communication.
Second Attempt – Formal Payment Notice
Timeframe: 5–7 days after the first attempt
Contact the parent again by phone and send a formal written notice by text message or email.
Inform the parent that payment is required immediately to prevent an interruption in services.
Discuss payment arrangements, if appropriate.
Document all communication attempts and responses.
Third Attempt – Final Notice
Timeframe: 7–10 days after the second attempt
Send a final written demand for payment.
Inform the parent that payment must be received by the stated deadline.
Advise the parent that failure to remit payment will result in the student being unable to receive additional services until the outstanding balance has been paid in full.
Document the final communication and any response received.
Suspension of Services
If payment is not received by the deadline provided in the final notice, services will be suspended. The student will not be permitted to attend or receive additional services until the outstanding balance has been paid in full.
This policy is intended to ensure consistent billing practices while allowing parents multiple opportunities to resolve outstanding balances before services are suspended.
